"... provides thought-provoking insights and workable solutions to communicating with others in a changing world. Hamlin highlights challenges like understanding the generations, integrating a multicultural workforce, and communicating effectively in an impatient, visually driven society. She also offers techniques, both graphic and verbal, for reaching a given audience. Her chapter on handling one-on-one encounters is particularly helpful for both managers and subordinates. This book packs a lot of pertinent information on a practical topic. Highly recommended."
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